July 2008—Present
Stevens Hospital, Edmonds, WA
Marketing Manager of 217-bed hospital
- Managed community events, internal
communications, broadcast and print advertising, website,
newsletters, logo merchandise, printed collateral and public
relations
- Aligned marketing strategies with business
goals for hospital expansion
- Translated business values to brand core values
for compelling messaging
- Established organization's first professional
in-house digital photography capability to reduce
photography expenses by 90%
- Implemented centralized marketing functions to
improve marketing consistency and efficiency while
reducing salary costs by 30%
- Developed new project management process to
improve workflow
March 2007—Present
Rainshadow Productions, Kirkland, WA
Owner of freelance video production
business
January 2005—March 2007
QM Bearings, Ferndale, WA
Marketing Director for manufacturer of bearings and
couplings
- Established company’s first in-house marketing
capabilities
- Interviewed management team, customers and
sales managers to distill brand attributes
- Conducted a communications audit by comparing
existing marketing materials to brand goals
- Completed 35 marketing projects within five
months of start date in time for a national sales meeting
- Overhauled website based on newly-defined,
customer-driven tasks. Process included brainstorm sessions
with marketing assistant to select appropriate web
capabilities from a long list of Web 2.0 technologies
- Recommended and implemented new search engine
optimization program and the number of unique visitors
increased by 50% within three months
- Conducted secondary market research to
determine market share and primary market research to
evaluate customer perceptions through surveys to
distributors and sales representatives. Before this, no one
could agree on the size of our markets
- Communicated brand core values to all employees
and managed how brand was consistently presented
- Increased sales by 35% during my tenure
- Raised brand awareness by pitching and getting
10 media articles in an 11-month period
- Initiated new international sales and marketing
plan to make up for falling sales in Canada
- Gave presentations/Q&A to sales management
to explain the thinking behind the marketing strategies so
we could reinforce each other
- Researched industry trends and other pertinent
information and shared findings with management team on a
regular basis
- Implemented baselines and success metrics for
major marketing programs and shared results with
participants and management team
- Registered all company trademarks with Preston
Gates & Ellis because it hadn’t been done previously
- Handled creative and production for all trade
and consumer advertising
- Consulted CEO on strategic planning, business
ethics, corporate standards of excellence and high-level
hiring decisions
- Launched first-ever, co-op marketing programs
with distributors
- Advocated and recommended specific software and
training for company’s first comprehensive customer
database.
Previously, the incomplete list compiled with
inventory control software resulted in about 40 percent of
our customers not getting price increase
notifications
May 2003—December 2004
Silver Lake
Winery,
Woodinville, WA
Director of Marketing for Silver Lake
wine and Spire hard cider brands
- Managed marketing projects such as
print and broadcast advertising, direct mail, corporate
identity, PowerPoint presentations, newsletters, shareholder
communications, point of sale materials, promotional
contests, news releases and events
- Promoted three tasting rooms
- Prepared marketing plan with success metrics
- Researched customer demographics and
psychographics
- Organized first-ever “FishFest” a celebration
of fish and wine; a two-day art fair with live
entertainment, fishing derby and wine/hard cider
garden
April 2001—April 2003
RainShadow Creative Group, Kenmore, WA
President
- Provided freelance writing, strategizing and
brand marketing services for a wireless startup (TeleSym),
exporter of goods to China
, Telecom startup, motion
picture film and non-profit organizations
December 2000—March 2001
FreeRein, Bellevue, WA (business
closed)
Corporate Brand Manager for this start-up mobile
solutions provider (mobile virtual private
network)
- Clarified brand and
integrated the brand values in all marketing projects and
sales presentations
- Directed photo shoots on
location and provided other art direction
- Managed design firm and
brand consultants to ensure brand values were strategically
communicated
- Developed positioning
strategies focusing on the wireless explosion and the
convergent technologies that fueled it
- Brought the brand
principles to life, as a master integrator, to facilitate
key productive partner relationships
- Generated awareness for
recruiting and acquisitions
- Integrated corporate strategic alliances with
“in the field selling” while not losing sight of the core
brand positioning
1999—2000
eAdvisor, Seattle
(business
closed)
(joint
venture by E*Trade and Ernst & Young)
Branding Manager for this start-up personal financial
advice website
- Created brand platform as a subset of the
marketing plan I edited
- Defined writing style for staff of writers
- Conducted primary and secondary market research
- Gathered competitive information
- Studied and recommended pricing strategies
- Identified three target markets and strategies
for reaching each one
- Brought brand to life with presentations I gave
to all departments
- Secured website domain, researched and
registered trademarks
- Selected to present online relationship
strategies at “think tank” session held at Ernst &
Young’s training center in New York City
- Conducted task-driven, user interface usability
studies and made recommendations to development team based
on fulfilling the intended brand experience
- Leveraged brand equity built by parent company,
Ernst & Young, and established brand hierarchy
- Served as customer advocate for development
team
- Developed co-branding strategies with business
partners
1997—1999
Vogo Networks, Bellevue, WA(business
closed)
Advanced from Marketing Communications
Manager to Director of Brand Marketing for this start-up,
Internet-based service that allowed subscribers to hear e-mail
by telephone
- Defined brand’s core
values and messaging
- Created corporate
identity including company’s audio logo
- Produced online
advertising
- Launched one-to-one
marketing program. All marketing materials were customized
based on research conducted about potential
customers
- Scripted, hired and
managed voice talent for phone prompts (Star Trek’s Majel
Barrett-Roddenberry)
- Prepared sales
presentations
1995—1998
RainShadow Creative Group, Redmond, WA (business
closed)
President for this full-service marketing and graphic
design firm that I co-founded, serving growing technology and
recreational product companies. I served as brand consultant,
writer and photographer.
RainShadow’s recreational clients included Cascade
Designs, MSR (Mountain Safety Research), OR (Outdoor
Research), Peak Media, SunDog, Maxum Marine, AlpenBooks,
Sunrise Sportswear, Werner Paddle, UCO Candle Lantern and
others.
1987—1995
Intermec Technologies, Everett WA
Promoted from Senior Copywriter to Literature
Production Supervisor for this $300 million RF and hard-wired
data collection (bar code primarily)
company.
Sundstrand Data Control (became Honeywell),
Redmond, WA
Promotional Project Administrator
Developed range of marketing projects—from brochures to
press releases and management presentations.
Pay ‘n Save Corporation, Seattle, WA
Public Relations Specialist
Wrote four weekly employee newsletters and produced
other internal communications projects.
Children’s Hospital, Seattle, WA
Community Relations Specialist
Intern
Conducted interviews and wrote articles about hospital
professionals and volunteers for internal and external
audiences.
Education
Two degrees from the University of
Washington,
Seattle, Washington:
B.A. Communications
Emphasis: Journalism
B.A. English
Emphasis: Nonfiction writing
Business Organization Memberships
·
American Marketing
Association
·
International Association of Business
Communicators
·
Public Relations Society of
America
·
Power Transmission Distributors
Association
·
Washington Software
Alliance
Computer Skills
Mac and Windows
·
Microsoft Office Suite
·
Adobe Photoshop, Premiere, Illustrator,
InDesign and GoLive
·
Sage ACT! and MAS200
Marketing
Skills
In
a marketing career spanning more than 20 years, I’ve had many
opportunities to work on a wide range of projects and develop
an ever increasing skill set.
|
Marketing plans |
Budget responsibilities |
Sales presentations |
|
Copy writing |
Messaging & positioning strategies |
Website development |
|
Business to business |
Business to consumer |
Competitive intelligence gathering |
|
Value propositions |
Management experience (supervisorial) |
Business savvy |
|
Project management |
Advertising (print, broadcast and online) |
Event planning |
|
Marketing collateral |
Direct marketing |
Go-to-market strategies |
|
E-commerce |
Market segmentation |
Media relations |
|
Primary market research |
Secondary market research |
Meeting planning |
|
Marketing metrics |
Pricing |
Product demonstrations |
|
Business plans |
Strategic partnering |
Industry trend analysis |
|
Consumer studies |
End user advocate |
Product development |
|
Vendor management |
Sales forecasting |
CRM |
|
Sales channel support |
UI design |
Product lifecycle |
|
Market assessment |
Internal communications |
Intellectual property management |
|
Packaging and promotional
materials |
Search engine
optimization |
Surveys |
|
Translations and international marketing
expertise |
Video production for web and
DVD |
Digital still photography (studio and
environmental) |
References and
Portfolio
References, letter of recommendation and work samples
are available upon request. Please contact me if you’d like
more information about my professional experience.