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Employed But
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While I'm perfectly happy with my full-time employment at Stevens Hospital, I'm always open to new employment opportunities.
 


 

         

Steve Kaiser's Marketing Resume 
steve@rainshadow.com     (360) 483-7546

Summary

Experienced marketing professional well prepared to handle a broad range of marketing responsibilities with little supervision and well suited for companies that are ready to emphasize brand and strategic marketing.

Professional Experience

July 2008—Present

Stevens Hospital, Edmonds, WA

Marketing Manager of 217-bed hospital

  • Managed community events, internal communications, broadcast and print advertising, website, newsletters, logo merchandise, printed collateral and public relations
  • Aligned marketing strategies with business goals for hospital expansion
  • Translated business values to brand core values for compelling messaging
  • Established organization's first professional in-house digital photography capability to reduce photography expenses by 90%
  • Implemented centralized marketing functions to improve marketing consistency and efficiency while reducing salary costs by 30%
  • Developed new project management process to improve workflow

March 2007—Present

Rainshadow Productions, Kirkland, WA

Owner of freelance video production business


January 2005—March 2007

QM Bearings, Ferndale, WA

Marketing Director for manufacturer of bearings and couplings

  • Established company’s first in-house marketing capabilities
  • Interviewed management team, customers and sales managers to distill brand attributes
  • Conducted a communications audit by comparing existing marketing materials to brand goals
  • Completed 35 marketing projects within five months of start date in time for a national sales meeting
  • Overhauled website based on newly-defined, customer-driven tasks. Process included brainstorm sessions with marketing assistant to select appropriate web capabilities from a long list of Web 2.0 technologies
  • Recommended and implemented new search engine optimization program and the number of unique visitors increased by 50% within three months
  • Conducted secondary market research to determine market share and primary market research to evaluate customer perceptions through surveys to distributors and sales representatives. Before this, no one could agree on the size of our markets
  • Communicated brand core values to all employees and managed how brand was consistently presented
  • Increased sales by 35% during my tenure
  • Raised brand awareness by pitching and getting 10 media articles in an 11-month period
  • Initiated new international sales and marketing plan to make up for falling sales in Canada
  • Gave presentations/Q&A to sales management to explain the thinking behind the marketing strategies so we could reinforce each other
  • Researched industry trends and other pertinent information and shared findings with management team on a regular basis
  • Implemented baselines and success metrics for major marketing programs and shared results with participants and management team
  • Registered all company trademarks with Preston Gates & Ellis because it hadn’t been done previously
  • Handled creative and production for all trade and consumer advertising
  • Consulted CEO on strategic planning, business ethics, corporate standards of excellence and high-level hiring decisions
  • Launched first-ever, co-op marketing programs with distributors
  • Advocated and recommended specific software and training for company’s first comprehensive customer database.  Previously, the incomplete list compiled with inventory control software resulted in about 40 percent of our customers not getting price increase notifications

May 2003—December 2004

Silver Lake Winery, Woodinville, WA

Director of Marketing for Silver Lake wine and Spire hard cider brands

  • Managed marketing  projects such as print and broadcast advertising, direct mail, corporate identity, PowerPoint presentations, newsletters, shareholder communications, point of sale materials, promotional contests, news releases and events
  • Promoted three tasting rooms
  • Prepared marketing plan with success metrics
  • Researched customer demographics and psychographics
  • Organized first-ever “FishFest” a celebration of fish and wine; a two-day art fair with live entertainment, fishing derby and wine/hard cider garden

April 2001—April 2003

RainShadow Creative Group, Kenmore, WA

President

  • Provided freelance writing, strategizing and brand marketing services for a wireless startup (TeleSym), exporter of goods to China , Telecom startup, motion picture film and non-profit organizations

December 2000—March 2001

FreeRein, Bellevue, WA (business closed)

Corporate Brand Manager for this start-up mobile solutions provider (mobile virtual private network)

  • Clarified brand and integrated the brand values in all marketing projects and sales presentations
  • Directed photo shoots on location and provided other art direction
  • Managed design firm and brand consultants to ensure brand values were strategically communicated
  • Developed positioning strategies focusing on the wireless explosion and the convergent technologies that fueled it
  • Brought the brand principles to life, as a master integrator, to facilitate key productive partner relationships
  • Generated awareness for recruiting and acquisitions
  • Integrated corporate strategic alliances with “in the field selling” while not losing sight of the core brand positioning

1999—2000

eAdvisor, Seattle (business closed)

 (joint venture by E*Trade and Ernst & Young)

Branding Manager for this start-up personal financial advice website

  • Created brand platform as a subset of the marketing plan I edited
  • Defined writing style for staff of writers
  • Conducted primary and secondary market research
  • Gathered competitive information
  • Studied and recommended pricing strategies
  • Identified three target markets and strategies for reaching each one
  • Brought brand to life with presentations I gave to all departments
  • Secured website domain, researched and registered trademarks
  • Selected to present online relationship strategies at “think tank” session held at Ernst & Young’s training center in New York City
  • Conducted task-driven, user interface usability studies and made recommendations to development team based on fulfilling the intended brand experience
  • Leveraged brand equity built by parent company, Ernst & Young, and established brand hierarchy
  • Served as customer advocate for development team
  • Developed co-branding strategies with business partners

1997—1999

Vogo Networks, Bellevue, WA(business closed)
Advanced from Marketing Communications Manager to Director of Brand Marketing for this start-up, Internet-based service that allowed subscribers to hear e-mail by telephone

  • Defined brand’s core values and messaging
  • Created corporate identity including company’s audio logo
  • Produced online advertising
  • Launched one-to-one marketing program. All marketing materials were customized based on research conducted about potential customers
  • Scripted, hired and managed voice talent for phone prompts (Star Trek’s Majel Barrett-Roddenberry)
  • Prepared sales presentations

1995—1998

RainShadow Creative Group, Redmond, WA (business closed)

President for this full-service marketing and graphic design firm that I co-founded, serving growing technology and recreational product companies. I served as brand consultant, writer and photographer.

RainShadow’s recreational clients included Cascade Designs, MSR (Mountain Safety Research), OR (Outdoor Research), Peak Media, SunDog, Maxum Marine, AlpenBooks, Sunrise Sportswear, Werner Paddle, UCO Candle Lantern and others.

1987—1995

Intermec Technologies, Everett WA

Promoted from Senior Copywriter to Literature Production Supervisor for this $300 million RF and hard-wired data collection (bar code primarily) company.

Sundstrand Data Control (became Honeywell), Redmond, WA
Promotional Project Administrator

Developed range of marketing projects—from brochures to press releases and management presentations.

Pay ‘n Save Corporation, Seattle, WA

Public Relations Specialist

Wrote four weekly employee newsletters and produced other internal communications projects.

Children’s Hospital, Seattle, WA

Community Relations Specialist Intern

Conducted interviews and wrote articles about hospital professionals and volunteers for internal and external audiences.

Education

Two degrees from the University of Washington, Seattle, Washington:

B.A. Communications

Emphasis: Journalism

B.A. English

Emphasis: Nonfiction writing

Business Organization Memberships

·        American Marketing Association

·        International Association of Business Communicators

·        Public Relations Society of America

·        Power Transmission Distributors Association

·        Washington Software Alliance

Computer Skills

Mac and Windows

·        Microsoft Office Suite

·        Adobe Photoshop, Premiere, Illustrator, InDesign and GoLive

·        Sage ACT! and MAS200

Marketing Skills

In a marketing career spanning more than 20 years, I’ve had many opportunities to work on a wide range of projects and develop an ever increasing skill set.

Marketing plans

Budget responsibilities

Sales presentations

Copy writing

Messaging & positioning strategies

Website development

Business to business

Business to consumer

Competitive intelligence gathering

Value propositions

Management experience (supervisorial)

Business savvy

Project management

Advertising (print, broadcast and online)

Event planning

Marketing collateral

Direct marketing

Go-to-market strategies

E-commerce

Market segmentation

Media relations

Primary market research

Secondary market research

Meeting planning

Marketing metrics

Pricing

Product demonstrations

Business plans

Strategic partnering

Industry trend analysis

Consumer studies

End user advocate

Product development

Vendor management

Sales forecasting

CRM

Sales channel support

UI design

Product lifecycle

Market assessment

Internal communications

Intellectual property management

Packaging and promotional materials

Search engine optimization

Surveys

Translations and international marketing expertise

Video production for web and DVD

Digital still photography (studio and environmental)


References and Portfolio

References, letter of recommendation and work samples are available upon request. Please contact me if you’d like more information about my professional experience.

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